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Refund, Return & Cancellation Policy — SD Ayurveda

Effective Date: 01-03-2026
Last Updated: 01-03-2026

This Refund, Return & Cancellation Policy governs purchases made through https://www.sdayurveda.com (“Website”) operated by SD Ayurveda (“Company”, “we”, “our”, or “us”).

By placing an order on our Website, you agree to the terms outlined below.

1. Nature of Products

SD Ayurveda deals in Ayurvedic, herbal, wellness, and health-related products. Due to the consumable and hygiene-sensitive nature of such products, returns and refunds are subject to strict quality and safety conditions.

2. Return Eligibility

You may request a return only under the following circumstances:

  • The product delivered is damaged during transit

  • The product received is incorrect (wrong item sent)

  • The product is expired at the time of delivery

  • The product packaging is tampered before opening

Conditions for Return Approval:

  • Return request must be initiated within 48 hours of delivery

  • Product must be unused, unopened, and in original packaging

  • Proof of purchase (order ID/invoice) must be provided

  • Clear images or videos of the damaged/incorrect product must be shared

Returns requested after the specified time frame may not be accepted.

3. Non-Returnable Products

The following items are not eligible for return:

  • Opened or used products

  • Products damaged due to misuse or improper storage

  • Products purchased during special promotions or clearance sales (unless defective)

  • Personal care items once opened

Due to hygiene and safety regulations, consumable and ingestible products cannot be returned once opened.

4. Refund Policy

Once a return request is approved and the product is received (if required), refunds will be processed as follows:

  • Refund will be initiated within 7–10 business days after approval

  • Refund will be credited to the original payment method

  • In case of Cash on Delivery (COD), refund may be processed via bank transfer after receiving valid bank details

Shipping charges (if applicable) are non-refundable unless the return is due to an error from our side.

5. Replacement Policy

In eligible cases, we may offer:

  • Product replacement instead of refund

  • Store credit for future purchases

Replacement is subject to product availability.

6. Order Cancellation Policy

A. Cancellation Before Dispatch

Orders may be cancelled before dispatch by contacting customer support. If cancelled successfully:

  • Full refund will be processed to the original payment method.

B. Cancellation After Dispatch

Once the order has been dispatched, cancellation is not permitted. However, eligible return requests may be considered as per Section 2.

7. Failed Deliveries

If an order is undelivered due to:

  • Incorrect shipping address provided by customer

  • Multiple failed delivery attempts

  • Refusal to accept delivery

The Company reserves the right to deduct shipping and handling charges from the refund amount.

8. Quality Disclaimer

Ayurvedic products may have variations in color, aroma, or texture due to natural ingredients. Such variations do not qualify as defects and shall not be grounds for return.

Results may vary from person to person depending on individual body constitution and health conditions. No guarantees of specific outcomes are implied.

9. How to Initiate a Return

To request a return or refund, contact:

SD Ayurveda Customer Support
Email: [Insert Support Email]
Phone: [Insert Contact Number]
Address: [Registered Business Address]
Bhopal, Madhya Pradesh, India

Please include:

  • Order ID

  • Product name

  • Reason for return

  • Supporting images/videos

Our team will respond within 2–3 business days.

10. Governing Law and Jurisdiction

This Refund, Return & Cancellation Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to purchases made on this Website shall be subject to the exclusive jurisdiction of the competent courts located in Bhopal, Madhya Pradesh (M.P.), India.

11. Policy Amendments

SD Ayurveda reserves the right to modify this policy at any time without prior notice. Updated versions will be posted on the Website with the revised effective date.

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